- Posted by Karen Benz
- On November 7, 2016
- 0 Comments
- accountability, attitude, leadership, management, owner, think like an owner
Do you get frustrated by the lack of engagement on the part of your employees? Do they make unsupportable decisions? Are they displaying negative attitudes?
Think Like an Owner
When employees are asked to “Think Like an Owner,” it can create shifts in thinking and behavior. I often take employees, particularly managers, through this exercise to see a) what they are thinking, b) determine what their best ideas are and c) gain commitment. You would be amazed at the results! In one company, I asked, “If you were the owner, what would be different about your behavior from the moment you pull into the parking lot”? One employee said, “I would pick up the trash I see right away. I would be aware of things like whether or not the windows are clean.”
When employees are asked to Think Like an Owner, there is immediate accountability. Typically, there needs to be some sort of reward for this behavior. One owner I worked with promised to give bonuses based on shifts in behavior. Think of the consequences if employees DON’T act like owners. Service may deteriorate, bad attitudes may appear, and worse. By investing in employee commitment to change behavior, such as the case in this example, you reaffirm your commitment to them for the long-term. Most importantly, you raise the bar for performance and accountability. Contact me for more information.